All Systems Operational

Updated a few seconds ago

Messaging




Operational

Voice




Operational

Email




Operational

Contacts




Operational

Customer Portal




Operational

Connectors




Operational

0

Upcoming Maintenances

3

Incidents Last 30 Days

0

Maintenances Last 30 Days

History (Last 7 days)

Delay on our networkDegraded Performance

Incident Status

Degraded Performance


Components

Messaging, Voice, Email, Contacts, Customer Portal, Connectors


Services

SMS (API), Voice (API), SMPP, RCS (API), Carrier Partners, Email (API), People (API), App, SFTP, SSO, Webhooks



August 21, 2026 09:42 CEST
August 21, 2026 07:42 UTC
RESOLVED

Closing Incident.

August 19, 2026 12:01 CEST
August 19, 2026 10:01 UTC
MONITORING

We would like to inform you that the issue has now been resolved. All queued SMS messages, calls, and emails have been successfully processed, and traffic has returned to real-time operation. Please note that some status receipts may still be missing at this time and will be reprocessed throughout the day.

August 19, 2026 11:41 CEST
August 19, 2026 09:41 UTC
MONITORING

We would like to inform you that a solution has been deployed to resolve this incident. All queues (SMS, email, and calls) are currently being processed. Please note that it may take some time for all pending items to be cleared. We will continue to keep you informed of the progress.

August 19, 2026 11:05 CEST
August 19, 2026 09:05 UTC
IDENTIFIED

We would like to inform you that the root cause of the issue affecting our services has been identified. Our teams are currently investigating for the most appropriate solution. We will continue to keep you informed and provide further updates as soon as they become available.

August 19, 2026 09:59 CEST
August 19, 2026 07:59 UTC
INVESTIGATING

We would like to inform you that our team is still actively investigating this issue. At this time, we do not have an estimated resolution timeframe. We will keep you updated as soon as we have additional information to share.

August 19, 2026 08:01 CEST
August 19, 2026 06:01 UTC
INVESTIGATING

We would like to inform you that we are currently observing delay on our network that might impact the usage of our services. Our technical teams are doing their best to solve this issue as soon as possible. We will keep you updated on this issue by e-mail. You can also follow the status here. For any additional questions about this incident, please contact our customer support at support@naxai.com
Delay on SMS Delivery ReceiptsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Messaging


Services

Carrier Partners



August 18, 2026 17:19 CEST
August 18, 2026 15:19 UTC
RESOLVED

We would like to inform you that all missing Delivery Receipts have been reprocessed. The solution put in place is stable and we are closing this incident.

August 18, 2026 11:35 CEST
August 18, 2026 09:35 UTC
MONITORING

We would like to inform you that the issue with the Delivery Receipts has been solved. You might still encounter some delay but most of the status receipts will be sent in real time now. Our team is monitoring the platform to ensure the stability of the solution.

August 18, 2026 09:59 CEST
August 18, 2026 07:59 UTC
IDENTIFIED

We would like to let you know that we are currently experiencing a delay with the delivery receipts. SMS are being processed and sent to the operators however there is a delay on the delivery receipts. Our team is currently working to solve the issue. We will keep you informed via this status. For any additional questions about this incident, please contact our customer support at support@naxai.com
Some files uploaded via SFTP are currently queuedPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Customer Portal


Services

App



August 17, 2026 17:27 CEST
August 17, 2026 15:27 UTC
RESOLVED

Closing the incident. Issue has been resolved and the solution is stable.

August 17, 2026 14:45 CEST
August 17, 2026 12:45 UTC
MONITORING

We would like to inform you that the issue with the SFTP has been solved. New files are being treated in real time once again. Our team is working to process files which have not been processed yet. They are also monitoring the solution.

August 17, 2026 12:53 CEST
August 17, 2026 10:53 UTC
IDENTIFIED

We would like to inform you that we are currently experiencing an issue affecting files uploaded via our SFTP service. As a result, some uploaded files are not being processed at this time while our teams investigate and work to resolve the issue. We apologize for the inconvenience and will continue to provide updates through this status page as more information becomes available.